EzPacking FAQ – EzPacking, Inc
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EzPacking FAQ

Frequently Asked Questions

Welcome to our FAQ page! Have any questions about EzPacking or our packing cubes? This page should have all the answers! If you still have a question that is not answered on this page, please contact us. This page is organized into different sections, select and click the part which matters the most to you.

About Us

  • Tell me more about your company
  • Have you been featured in any other websites or blogs?
  • Ordering Merchandise

  • How do I place an order?
  • How do I choose my preferred color of packing cube?
  • How do I leave a note for the Two Color option for the Complete Bundle?
  • Which payment methods do you accept?
  • How do I cancel my order?
  • Do you ship orders to APO/FPO/DPO addresses?
  • How do I check the status of my order?
  • It’s been a few days, why don’t I have a tracking number yet?
  • I want to change something on my order. What can I do?
  • I still haven’t received my order and I’m getting worried. What’s going on?
  • What if I’ve only received part of my order?
  • Shipping Information

  • How will my order be shipped? 
  • What is the cost of shipping in the US?
  • How long does shipping take (within the US)?
  • I’m leaving for a trip tomorrow! Can you overnight my order?
  • International Shipping

  • Does EzPacking ship internationally?
  • Is international shipping reliable?
  • Are there additional costs for international shipping?
  • What is the cost of international shipping?
  • How long does international shipping take?
  • Returning Merchandise

  • What is your return policy?
  • How do I return a product?
  • Can I return a part of a set or bundle?
  • Can I return products purchased with the EzPacking Gift Card?
  • I’ve received a damaged or defective product. What can I do?
  • Discounts and Promotions

  • Do you have special offers or discounts?
  • I have a discount code (yay!). How do I use it?
  • Can I use multiple discount codes in an order?
  • Miscellaneous

  • Are EzPacking products available in physical stores?
  • My packing cubes got dirty. How do I clean them?
  • How much do your products weigh?
  • Where are EzPacking products manufactured?
  • How do I leave a review for a product?
  • Do you charge sales tax?
  • What is your privacy policy?
  • How do I contact EzPacking?

  • ABOUT US

    Tell me more about your company. We thought you’d never ask! Check out our About Page for more info :)

    Have you been featured in any other websites or blogs? Yes yes! Check out our Media Page to see our media features. We were even featured on an NPR podcast!


    ORDERING MERCHANDISE

    How do I place an order? To place an order, simply go to the EzPacking website and click on the Shop tab. Choose from our variety of packing cubes or sets (The Complete Bundle or The Starter Set). Don’t forget to choose your preferred color and quantity from the drop down list! Click the Add to Cart button and proceed to Checkout. Provide your shipping details and payment method. Follow through the steps and we’ll process your order from there!

    Placing an order from the EzPacking website

    How do I choose my preferred color of packing cube? From the specific product page, you’ll find a box with a drop-down list under the Color heading. Click on this box and choose your preferred color from the list. Our packing cubes come in 7 spectacular colors! You can also opt for the Two Color option for The Complete Bundle (just leave a note at checkout with your two color combination).

    How do I leave a note for the Two Color option for the Complete Bundle? Go to the Complete Bundle product page. Select the Two Colors option from the drop-down list under the Color heading. Then click the Add to Cart button. Click the Add a note to your order button. You can type your preferred color combo here. Then click the Check Out button so your order can be processed.

    Selecting the Two Color Combo for the Complete Bundle

    Which payment methods do you accept? We accept major cards like American Express, Visa and Mastercard. We also accept Discover and JCB cards. You can also use Amazon Pay to place an order.

    How do I cancel my order? Changed your mind about your order placement? As long as the order hasn’t been processed yet, you can still cancel it. Contact us via this link to cancel your order. If the order has already been processed or shipped, we are unable to cancel it for you. We process orders in under 24 hours to ensure fast shipping times for our customers.

    Do you ship orders to APO/FPO/DPO addresses? Yes, we ship orders to military mailing addresses (APO/FPO/DPO). However, these addresses may not be subject to normal shipping times. Delivery speeds to these military mailing addresses vary. Wondering about shipping times? Go through the checkout process, put in your military address and you’ll see the available shipping times posted.

    How do I check the status of my order? Once we’ve shipped your purchase, you’ll receive a confirmation email from us. Please make sure to keep the confirmation email so you can find your order status page.

    It’s been a few days, why don’t I have a tracking number yet?  For our Standard Shipping rate (up to 4-6 business days), we sometimes only receive a tracking number a few days before the order is delivered. If you placed an order with us and haven’t received a tracking number after a few days, don’t worry! We will update you with the tracking number as soon as we receive it from our fulfillment team.

    I want to change something on my order. What can I do? Make sure to contact us right away and we will try to help!

    I still haven’t received my order and I’m getting worried. What’s going on? Make sure you’ve waited the proper amount of days. If you placed an order with Standard Shipping (4-6 business days), please make sure to take the weekend or public holidays into account. Please also note that a shipment will leave (latest) by the next day. For example, if you place an order on a Sunday, the package will only go out Monday (Day 1). The package should arrive between Wednesday (Day 3) or the following Monday (Day 6). If this same order was placed on a Wednesday, it will be shipped on Thursday (Day 1). Since the weekend (Saturday and Sunday) does not count, the package should arrive between Tuesday (Day 4) and Thursday (Day 6) of the following week.

    If you place an order with the Expedited Shipping speed (3 days), you should receive a tracking number within a day or two of placing your order. This shipping speed does not take business days into account. For example, an order placed on a Thursday will ship on Friday (Day 1) and arrive Sunday (Day 3).

    What if I’ve only received part of my order? Sometimes, our shipping partners decide to split up orders (especially larger orders) into multiple packages. If you receive only part of your order, please be patient and wait until the end of the day. Usually, the second package shows up after a few hours. If it is still very early into the delivery window, wait a few more days. The rest of the package should arrive by the end of the delivery window. If for some reason your order still has not arrived, contact us and we will investigate.


    SHIPPING INFORMATION

    How will my order be shipped? Our shipping partners help us decide the most efficient routes and carriers for each order. Orders are usually shipped by either USPS, FedEx or UPS.

    What is the cost of shipping in the US? Shipping costs depend on whether you choose Standard delivery or Expedited delivery. Below is a breakdown of the shipping costs for orders below and above $50:


    Shipping Speed

    Orders Below $50

    Orders Above $50

    Standard (4-6 Business Days)

    $6.99

    Free!

    Expedited (3 Days)

    $9.99

    $11.99


    How long does shipping take (within the US)? Orders sent via Standard Speed have a delivery estimate of 4 to 6 business days. If you’ve opted for the Expedited Speed, expect your order to arrive within 3 days. For Alaskan and Hawaiian customers, we can only offer a 5 to 10 business day delivery window.

    I’m leaving for a trip tomorrow! Can you overnight my order? Unfortunately, we cannot ship overnight or next day delivery. Expedited (3 Day) shipping will be your best bet!


    INTERNATIONAL SHIPPING

    Does EzPacking ship internationally? Yes! EzPacking ships to international destinations around the globe including Australia, New Zealand, Canada, Europe and certain countries in the Middle East and Asia. We are constantly adding countries to our list. If you don’t live in one of the countries/regions listed above, go through the checkout process and see if the website allows you to place an order. If the website does not allow you to, it probably means we don’t have your country set up yet. Contact Us and we can try to adjust the settings for you!

    Is international shipping reliable? We do our shipping with USPS (United States Postal Service). They are the national carrier in the United States and are great! However, since they are a national carrier, they do not handle delivery abroad. When we ship internationally via USPS, they will handle sending the package to your host country. It is the the responsibility of your country’s national carrier to delivery the package to you. We have had no problems sending packages to Canada, Australia, and the EU. However, if your national carrier is unreliable, then we do not recommend placing an order on our website. Unfortunately, we cannot send packages via DHL, UPS or Fedex.

    Are there additional costs for international shipping? Depending on your country, there might be additional levied taxes, duties and custom fees. The total costs you see on our website only includes the product price and shipping fee. Customers are responsible for any customs or duties fees (if any). Make sure to read through your country’s customs website to avoid any surprises.

    What is the cost of international shipping? We use a real time shipping calculator to get the most efficient shipping prices possible. To find accurate pricing information, add items to your cart and go through the checkout process to see real time rates.

    How long does international shipping take? Delivery speeds vary based on the country and the shipping speed. For most countries, we have the following speeds: 1. First Class International (7-21 business days) 2. Priority Mail (6-10 business days) and 3. Priority Mail Express (3-5 business days).


    RETURNING MERCHANDISE

    What is your return policy? We offer a 30-day money back guarantee. We will refund the total price and taxes for the returned merchandise. Read more about our return policy here.

    How do I return a product? Please refer to our return policy for more information.

    Can I return a part of a set or bundle? Yes, you can return a part of The Starter Set or The Complete Bundle. The process is the same as returning individual purchases.

    Can I return products purchased with the EzPacking Gift Card? Yes, you can return products purchased with the EzPacking Gift Card.

    I’ve received a damaged or defective product. What can I do? In the rare event that you received a damaged or defective product, contact us and send us photos of the issue. We’d be happy to provide you a complementary replacement!


    DISCOUNTS & PROMOTIONS

    Do you have special offers or discounts? Yes! If you want to stay updated about our special offers or discounts, sign up for our newsletter here. Here’s a tip: We usually offer special promotions during seasonal holidays (wink, wink)! Also make sure to follow us on Instagram to stay up to date.

    I have a discount code (yay!). How do I use it? Proceed with the normal process of adding a product to your cart and going through the checkout process. On the right side of the Shipping Method page, enter the discount code in the box and click Apply. You will then see the discounted price for that product!

    How to apply the discount code

    Can I use multiple discount codes in an order? Unfortunately, our order management system does not allow for multiple discount codes per order.


    MISCELLANEOUS

    Are EzPacking products available in physical stores? EzPacking products are not available in physical stores. We only sell our products through our website. This is also better for you, our customers, since there are no retail markups or fees!

    My packing cubes got dirty. How do I clean them? Easily remove dirt and stains using a warm washcloth and soap or a wipe. We don’t recommend machine washing the cubes.

    How much do your products weigh? This information is listed on each product listing in the Product Details section.

    Where are EzPacking products manufactured? Like Apple, our products are designed in California (San Diego) and manufactured in China.

    How do I leave a review for a product? To leave a review, go to the specific product page and scroll down to the bottom. Under the Recommended Products list, click on the Write a Review button. Write your review, rate our product and include your name + email address. Click on the Submit Your Review button to post your review. Here’s a step-by-step guide on how to leave a product review.

    Do you charge sales tax? We only charge sales tax for orders placed in California.

    What is your privacy policy? EzPacking ensures the safety of every customer. We only store your personal information (name, email and address) when you purchase something from our website. Credit card information is used solely by our credit card processor (Shopify Payments) and we do not have any access to financial information (other than the last four digits of the card).

    How do I contact EzPacking? Any more questions, comments or suggestions? You can contact us via this link or email us at contact@ezpacking.com.